RSA, Accenture Extend BPO Agreement for Insurance Services

RSA has extended its relationship with Accenture

, selecting the company as its preferred supplier for insurance business process outsourcing (BPO) services for an additional six years to 2021. Under the new contract, Accenture will provide RSA UK with back-office administration and customer support services across its sales, service, claims and finance operations, supporting both direct customer and intermediated businesses. Accenture will also identify additional opportunities for standardization, automation and cross-training to help RSA deliver a superior customer-focused operation. UK Chief Operating Officer Darren Mackenzie said, "We are delighted to extend our contract with Accenture. They offer both flexibility and a